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At Damodhara Silks, we are committed to providing the best shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a simple and straightforward Refund and Exchange Policy. Please read the details below carefully.
1. Refund Policy
We offer a 7-day refund policy from the date you receive your item. To be eligible for a refund, the following conditions must be met:
- Eligibility: The item must be unused, unwashed, and in the same condition as when you received it.
- Packaging: The item must be returned in its original packaging, with all tags attached.
- Receipt or Proof of Purchase: A receipt or proof of purchase is required to process the refund.
Steps to Initiate a Refund:
- Contact Us: To initiate a refund, please email us at [Insert Email Address] or call us at [Insert Phone Number] within 7 days of receiving the item. Include your order number, the reason for the return, and a photo of the item if necessary.
- Return the Item: Once your refund request is approved, you will be provided with the return shipping instructions. Please ensure that the item is packaged securely to prevent damage during transit.
- Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original payment method within [Insert Number of Days, e.g., 5-7 business days].
Non-Refundable Items:
- Gift cards
- Custom or personalized items
- Items purchased on clearance or final sale
2. Exchange Policy
We also offer exchanges within 7 days of receiving your item if the product is defective or if you received the wrong item. To be eligible for an exchange, the following conditions apply:
- Eligibility: The item must be unused, unwashed, and in its original packaging.
- Exchange for Same Product: Exchanges are only available for the same product (in case of defect or wrong item).
Steps to Initiate an Exchange:
- Contact Us: To initiate an exchange, please email us at [Insert Email Address] or call us at [Insert Phone Number] within 7 days of receiving the item. Include your order number, details about the issue, and a photo of the item.
- Return the Item: Once the exchange request is approved, follow the return instructions provided.
- Exchange Processing: After we receive the item and inspect it, we will send you a replacement product.
3. Cancellation Policy
- Order Cancellation: You may cancel your order within 24 hours of placing it. After 24 hours, the order may be processed, and cancellation may not be possible.
- How to Cancel: To cancel an order, contact us at [Insert Email Address] or call us at [Insert Phone Number] with your order details. If the order is eligible for cancellation, we will process it immediately.
4. Shipping Costs
- Refunds: If the return is due to a defect or error on our part, we will cover the return shipping costs. If the return is for other reasons (e.g., change of mind), you will be responsible for the return shipping costs.
- Exchanges: We will cover the shipping costs for defective or incorrect items, but not for exchanges due to sizing or color preferences.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery, and we will provide a full refund or exchange as per your preference.
6. Contact Information
For any queries or to initiate a refund, exchange, or cancellation, please contact us at:
Email: damodharasilks@gmail.com
Phone: +91 94484 39033