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At Damodhara Silks, we are committed to providing timely and reliable delivery of your orders. Our shipping policy ensures transparency and clarity regarding shipping times, costs, and other related details. Please read the following information carefully.
1. Shipping Timeframe
- Delivery Time: We aim to deliver all orders within 7 to 10 business days from the date of dispatch. Delivery times may vary depending on your location and external factors like holidays, weather conditions, or courier delays.
- Order Processing: Orders are typically processed within 1 to 2 business days after they are placed. During peak times, such as sales or festivals, order processing may take longer.
2. Shipping Charges
- Standard Shipping: We offer standard shipping on all orders. The shipping charge will be calculated and displayed at checkout, depending on the delivery location and the size/weight of the package.
- Free Shipping: We may offer free shipping promotions from time to time. Check our website or promotional emails for updates on free shipping offers.
3. Tracking Your Order
- Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
- If you do not receive a tracking number within 48 hours of placing your order, please contact us for assistance.
4. Delivery Locations
We currently ship to locations within India. If you are located outside of our regular shipping zones, please contact us to inquire about possible international shipping options.
5. Delivery Issues
- Delayed Delivery: While we strive to meet our delivery timeframes, delays can occasionally occur due to factors beyond our control (e.g., courier issues, holidays, weather conditions). If your order has not arrived within the estimated timeframe, please reach out to us, and we will assist in tracking your package.
- Incorrect Shipping Information: Please ensure that the shipping address provided is accurate and complete. Damodhara Silks will not be responsible for delays or lost shipments due to incorrect or incomplete addresses.
6. Failed Delivery Attempts
If the courier is unable to deliver the package due to an incorrect address or if the recipient is unavailable, the package may be returned to us. In such cases, the customer will be responsible for any additional shipping fees to re-send the order.
7. Damaged or Lost Packages
- If your package arrives damaged, please notify us immediately, along with photographs of the damage. We will work with the courier to resolve the issue and offer a replacement or refund.
- If your package is lost during transit, please contact us, and we will assist in locating the shipment. In the event of a confirmed lost package, we will provide a replacement or refund.
8. International Shipping
At this time, we do not offer international shipping. However, if you are interested in placing an order for delivery outside India, please contact us, and we will explore possible shipping options for your location.
9. Contact Us
If you have any questions about our shipping policy, or if you experience any issues with your order, please contact us at:
Email: damodharasilks@gmail.com
Phone: +91 94484 39033